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Company Description

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas 鈥� the dynamic formula that drives business performance. Together, we unlock potential. Learn more at .

The Senior Crisis Management Client Manager serves as the primary liaison between brokers and major clients. This person is responsible for managing major client relationships, deploying placement expertise, and helping to drive revenue growth within the team and wider Crisis Management s teams.

This person will provide strategic advice and expertise to our largest clients and on our most complex placements, with a focus on Terrorism and Political Violence re/insurance programs. They will perform policy contract reviews; and drive the negotiation of competitive terms and conditions. They will act as a thought leader and contribute to business growth objectives, including mentoring junior members of the Crisis Management team.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Provide knowledge, leadership, insight and direction to ensure that WTW Crisis Management clients鈥� expectations are regularly met. This role incorporates a wide level of expertise, but always assumes the individual is capable of handling accounts of various sizes and complexity independently. It will be this person's responsibility to ensure that relevant regulatory and technical standards are met, and to help drive the Crisis Management team to achieve agreed operational and financial goals and objectives.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

• Orchestrate new business placement, renewals and alterations of existing coverage.
• Develop, review and deliver presentations to secure new, and build on existing, relationships.
• Review and evaluate information and analytics to assess and evaluate client risks to support the placement of client risks in the market.
• Research and evaluate all solutions (insurance and otherwise) to identify and develop optimum risk solutions for clients.
• Provide coverage and program design advice and expertise to client; perform needs and gap analysis to make recommendations regarding program improvements.
• Build strong partnerships with a broad range of organizations and stakeholders in the market in order to secure optimum terms and conditions for clients.
• Set client engagement priorities and standards for the Crisis Management team and regularly review and evaluate the performance of the function to ensure it is relevant and cutting edge.
• Stay on top of changes in the marketplace.
• Oversee design and preparation of draft proposals; including the negotiation and finalizing of carrier quotes, terms and conditions and coverage confirmations to ensure contract certainty.
• Request / Attend and participate in regular client and underwriter meetings, including client business travel
• Working with the Global Broking Team in all aspects of work
• Provide coaching to team members in training.
• Actively identify opportunities to work with colleagues across the business to capitalize on account penetration and cross selling opportunities
• Develop and maintain knowledge of relevant products and services offered by WTW

The Requirements

• High School Diploma required; bachelor鈥檚 degree preferred
• 6+ years insurance market experience, ideally in Political Violence, Property, Marine or Aviation.
• Property and Casualty license required
• Strong group presentation skills (written and verbal); ability to drive complex/technical conversations and engage at executive level.
• Relationship management and customer focus; ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution.
• Negotiation skills: ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals.
• Business acumen: knowledge of strategy, tactics and solutions for the client, and/or in the marketplace.
• Project Management; ability to drive end to end oversight of large, complex, ambiguous or multi-dimensional projects.
• Receptive to feedback; critical thinking and problem-solving skills; high adaptability
• Knowledge of end-to-end insurance process, including process owners and rationale/purpose of key steps.
• Strong leadership skills; effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas and collaborates with others. Provides clear guidance to ensure others fulfill roles effectively.
• Insurance technical skills: ability to apply knowledge of coverage forms in analysis of program design, identification of coverage gaps and ongoing coverage consultation. Ability to interpret, analyze and present models.
• Technology acumen 鈥� ability to utilize technology-based record management systems; basic MS Office skills and familiarity with other relevant online tools.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $125,000.00-$150, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans鈥� eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a 鈥漢ybrid鈥� style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and 鈥渉ybrid鈥� is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets